Cancellations don't get backfilled. No-shows don't get chased. I run the follow-up your front desk is too buried to get to.
Most practices your size run only about 85% full. It's rarely a marketing problem. It's that the follow-up never survives a busy day at the front desk.
Rent, payroll, and equipment run whether the chair is full or empty, and an open hour is production you never get back. A cancellation nobody backfills and a no-show nobody chased both cost you the same way, and it adds up to a few thousand a month nobody is tracking.
Between a phone that never stops and insurance to chase, working the recall list and filling a hole in next week's schedule is the task that gets dropped first. That isn't a staffing failure. There is just never time for one more thing.
Backfilling cancellations, chasing no-shows, reactivating lapsed patients, and reminding patients about treatment they already said yes to. Your team only handles the patients who are ready to schedule.
Your patient list, your open slots, your unscheduled treatment. There's no new ad spend and nothing to buy. We put assets you already own back to work.
It reaches your whole list and never competes with your front desk for phone time. And I'm never texting your patients without proper consent. SMS is a later add-on, set up the right way.
Nothing for your team to learn or log into. We set it up once, then it runs and the ready-to-book patients come to your front desk.
In 15 minutes I dollarize where your schedule leaks, from your own numbers: empty slots, lapsed patients, and unscheduled treatment.
A 30-day Full-Schedule Sprint reactivates lapsed patients and clears the recall backlog into your open slots. The fast, visible win.
Interested patients reply or book, and I route them straight to your front desk to schedule. The chairs fill without your team chasing anyone.
The ongoing Capacity Engine keeps backfilling cancellations and catching no-shows, so the gaps stop forming in the first place.
The Full-Schedule Sprint is the fast proof: a 30-day push that fills your open slots now. Founding-client rate, in exchange for a written case study once it works.
Prefer one number? A flat $1,250 option is available, with the same guarantee. Once the sprint pays off, the ongoing Capacity Engine retainer keeps the schedule full.
If the sprint doesn't bring at least eight patients back to the chair in the first 30 days, I keep running it at no extra cost until it does.
All the risk sits with me. Unlike a monthly tool or a new hire, you're never paying a fixed fee whether or not anyone shows.
"I come at this from healthcare operations, not marketing."
Before KontextIQ I spent two and a half years at Epic Systems installing clinical software across hospitals and clinics. I understand how a practice actually runs at the front desk, and I built this to recover production you've already paid for without adding a thing to your team's plate.
I'm onboarding my first practices now, so these are industry benchmarks for the moment. The first client's real numbers will replace them here.
of open slots fill when a cancellation goes to a waitlist instantly, versus 25–35% with manual front-desk calls.
first-year production from a single recovered new-patient call, and roughly $8k over their lifetime.
to the first reactivated bookings after the Full-Schedule Sprint launches.
Your results go here. Founding clients get a written case study in exchange for the founding rate.
It takes work off their plate. I handle the follow-up that keeps falling to the bottom of the list, and your team only steps in for patients who are ready to schedule. There's nothing new to learn.
To start, a one-time export is enough. Your data stays yours, handled under a signed Business Associate Agreement, kept in HIPAA-compliant storage, used only for your work, and never shared or sold.
Then I keep working free. You pay per patient who shows, and if fewer than eight come back in the first 30 days I keep running the sprint until they do.
It takes work off their plate. I handle the follow-up that keeps falling to the bottom of the list, and your team only steps in for patients who are ready to schedule. There's no new software to learn and nothing new to run.
To start, a one-time export of your patient list is enough. For the ongoing work we use a read-only report or a simple connector, whatever your system supports. We figure out the lightest option that fits your setup on the first call.
A new hire costs you a salary whether or not the chairs fill. I take one specific job, the patient follow-up, and run it for a fraction of that, billed against the production it brings back.
The entry sprint reactivates lapsed patients and clears the recall backlog into your open slots, and the first bookings usually land within the first week. You get a recovered-revenue report at the end.
The Full-Schedule Sprint that proves it out is $750 to set up, then $75 for each lapsed patient who books and shows. A flat $1,250 option is available with the same guarantee. Standard setup is $1,500. The ongoing Capacity Engine is a monthly retainer we scope once the sprint has paid off.
Your own figures plus conservative industry benchmarks. We use your patient count, chairs, average production, and gut-feel no-show rate, then dollarize the empty slots, lapsed patients, and unscheduled treatment. Every line shows its arithmetic, and we lead with the recoverable figure, never gross capacity.
Under a signed Business Associate Agreement, in HIPAA-compliant storage, used only to run your work. We start with email so nobody is texting your patients without proper consent. A written data-handling summary is available on request.
A 15-minute Schedule Leak Audit on your own numbers, with no pressure and no obligation. You keep the breakdown either way.
Book your free Schedule Leak Audit →The fastest way to see if this fits your practice is the 15-minute audit. Prefer email? Reach me directly and I'll get back to you the same day.